FAQ - Customer service | 
Returns & Warranty
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We're sorry to hear that! A puzzle is only truly complete when every piece is there.Fortunately, there are several ways to complete your puzzle again. You can find an overview of all the available options here.
If you would like to return or exchange a puzzle, please contact us at info@jvh-puzzels.nl. We will let you know which options are available.
If there is a problem with your order, please contact us at info@jvh-puzzels.nl and include your order number or packing slip number.
A puzzle is missing or you received the wrong puzzle: Please let us know which puzzle(s) are missing and/or which puzzle you received by mistake.
Your order arrived damaged: Please attach photos of the damaged puzzle(s) and the shipping box. We need these photos to report the damage to the delivery service.
Your order has not been delivered: Please include your order number and the tracking information you received. We will then investigate what happened to your order.
We aim to respond within 2 working days and will do our best to provide a suitable solution.
Can't find the answer to your question?
Feel free to contact us at info@jvh-puzzels.nl or fill out our contact form.
Or call us on +31 (0)71 204 0223 (available on working days from 09:00 to 12:00 and from 13:00 to 17:00 (GMT+2)).
