How do we handle your order?
All orders before 3:30 pm at monday to Friday:
* Your order will be shipped the same day with DHL or PostNL.
* Delivery times depend on the destination. The expected delivery you can find HERE.
* When your order is packed you will recieve a shipping confirmation with a link to track the package.
* Orders placed in the weekend will be shipped at Monday.
Exceptions to this are:
* Your order has not yet been paid. We only ship after your order has been paid.
* The puzzle(s) are not in stock. The expected delivery date is stated in the relevant puzzle. NOTE: if you order multiple puzzles, the order will only be shipped once it is complete.
* Force of the majority. In that case we will contact you personally.
Extras with every order:
We always include some extras in the box:
* For each puzzle we include a zipbag to store the puzzle pieces.
* For each order we include a Jan van Haasteren notepad.
* When you order two puzzles or more you will recieve a handy 'cover hold'.