FAQ - Customer service | 
Puzzle Information
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For puzzles with a box image smaller than A4, Royal Jumbo includes a separate poster. If the image on the box is A4 size or larger, no separate poster is included.
Are you missing a poster or would you like to request one? Please contact Royal Jumbo, the manufacturer of the Jan van Haasteren puzzles. Complete the contact form and they will be happy to help you.
The Digital Museum lets you explore the rich history of the iconic Jan van Haasteren puzzles. Learn more about the artists, their inspiration and the well-known recurring characters that appear in many of the puzzles. You will also find an overview of every Jan van Haasteren puzzle ever released. Step into the cheerful and chaotic world of Jan van Haasteren!
The newest Jan van Haasteren puzzles are produced as sustainably as possible. They are made from 100% recycled cardboard with FSC certification. The puzzle boxes are no longer wrapped in plastic, and the bag inside the box is now made of paper. Since 2025, the packaging has also been redesigned. The box for 1000-piece puzzles is 40% smaller, which saves space during transport and in our warehouse.
Can't find the answer to your question?
Feel free to contact us at info@jvh-puzzels.nl or fill out our contact form.
Or call us on +31 (0)71 204 0223 (available on working days from 09:00 to 12:00 and from 13:00 to 17:00 (GMT+2)).
