Do you want to buy puzzles?

Directly to the webshop >

Help, I'm missing a piece! Check out the possibilities below.

 

1. You miss a piece of a new Jan van Haasteren puzzle and still have the reciept.

Go te the Jumbo website Jumbo - contact

     * At the first question 'Select Subject' select 'customer service'

     * Fill in the form as completly as possible

Jumbo will respond to your request. This can take a while because they receive a lot of requests.


2. You are missing a piece of a Jan van Haasteren puzzle up to and including 2000 pieces:

Send an email to jvhontbrekendestukjes@gmail.com. Mention in your e-mail:

     * A sharp, well-exposed photo from right above with approximately 7 pieces on each side of the hole.

     * No overview photo.

     * A photo of the bottom left corner (10x10 pieces).

     * A photo of the entire lid

     * The number of the puzzle (this can be found under the Jumbo logo on the side of the box).

     * Puzzles made before 2014 have a smooth texture. Puzzles after 2014 have a kind of relief on the puzzle. Indicate which version you have.

     * Your name and address

 

A small contribution is requested for this  service. The shipping costs depend on the country. € 1.00 for the first piece and possibly € 0.25 for each subsequent piece up to a maximum of 10 pieces.

 

3. You are missing a piece of a Jan van Haasteren puzzle of 3000 or 5000 pieces:

Send an e-mail to gekvanjvh@ziggo.nl

     * Send all information as indicated above.

A small contribution is requested for this service. The shipping costs depend on the country. € 1.00 for the first piece and possibly € 0.50 for each subsequent piece up to a maximum of 10 pieces.

As you can imagine it is quite a big job to find the right missing piece. Some puzzles have up to 20 different cutting plates! So be patient if you don't hear anythingwithin a few days!

 

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