It has happened to all of us, you bought a second hand puzzle, and when you made it, it appears to be incomplete.
It is very hard to find an identical piece, because there are many different cuts of the same puzzle.
But we have lots of incomplete puzzles, some in eight different cuts. Just try if we can help you.
The service has been taken over by a team of mentally handicapped persons, who are very enthusiastic about Jan van Haasteren puzzles and are willing to help you.
Because of the months that the service was not available and the initiation of the new team it may take some time before you will be answered, so be patient.
If you want to use this service, please act as follows.
Send an email (one puzzle per email, please) to firstname.lastname@example.org with the following details:
- name, number of the box and number of pieces of the puzzle
- picture of the front of the box (easier to find the puzzle for these people)
- picture of the "hole" in your puzzle
For large puzzles (2000 and more pieces) an combo's the service will not be available until after this summer; requests for those puzzles cannot be rewarded yet.