Help, I'm missing a piece! Check out the possibilities below.
1. You miss a piece of a new Jan van Haasteren puzzle and still have the reciept.
Send an email to service@jumbo.nl. Mention in your e-mail:
* A clear picture of the eara of the missing piece.
* A copy of the purchase receipt.
* The title and number of the puzzle (this can be found under the Jumbo logo on the side of the box).
* Where you bought the puzzle.
Jumbo will respond to your email. This can take a while because they receive a lot of e-mails.
2. You are missing a piece of a Jan van Haasteren puzzle up to and including 2000 pieces:
Send an email to jvhontbrekendestukjes@gmail.com. Mention in your e-mail:
* A sharp, well-exposed photo from right above with approximately 7 pieces on each side of the hole.
* No overview photo.
* A photo of the bottom left corner (10x10 pieces).
* A photo of the entire lid
* The number of the puzzle (this can be found under the Jumbo logo on the side of the box).
* Puzzles made before 2014 have a smooth texture. Puzzles after 2014 have a kind of relief on the puzzle. Indicate which version you have.
* Your name and address
A small contribution is requested for this service. The shipping costs depend on the country. € 1.00 for the first piece and possibly € 0.25 for each subsequent piece up to a maximum of 10 pieces.
3. You are missing a piece of a Jan van Haasteren puzzle of 3000 or 5000 pieces:
Send an e-mail to gekvanjvh@ziggo.nl
* Send all information as indicated above.
A small contribution is requested for this service. The shipping costs depend on the country. € 1.00 for the first piece and possibly € 0.50 for each subsequent piece up to a maximum of 10 pieces.
As you can imagine it is quite a big job to find the right missing piece. Some puzzles have up to 20 different cutting plates! So be patient if you don't hear anythingwithin a few days!